Remote access and IT support

Remote IT Support

Follow the instructions below to allow IT to log on to your computer.

Please click on the link below if you have been requested to have a remote support session with Bishop Fleming. You will then need to click Run or Open and accept the prompts that appear.

Enter Remote Support

Remote Access

Please click on “Remote Access” link to access Citrix. If this fails, please try the backup link.

Remote Access

Can't access your account? Click here to try self service 

Personal Laptop Skype Optimisation

Frank Intranet

Backup link

Outlook web access (Office 365)

Citrix web client download

Citrix for Mac OS

Citrix VPN

DR Citrix Access (Only Use when Directed by IT)

Gemalto 4.2 for APT


Business Continuity

Skype guidance for client meetings - download pdf here

Microsoft Teams client guidance - download the pdf here




Keep up to date