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Independent feedback confirms Bishop Fleming’s industry-leading audit experience for Academy Trusts.
07 May 2026
In partnership with insight6, who have independently reviewed our annual Academy Client Surveys for the past five years, we continuously evolve our approach to deliver an audit experience that clients genuinely value.
The findings highlight stronger planning, communication and partnership across the Academies Audit Service, reflecting changes made in response to feedback from previous years.
The positive experience reported by clients is reflected across the survey results:
Feedback from Academy Trusts consistently described audits as smoother, better planned and more efficient, with clearer communication and a more collaborative approach between clients and audit teams.
Clients also highlighted the importance of working with teams who understand both the Academy sector and the individual context of their Trust, helping to reduce pressure and uncertainty during the audit process.
Commenting on the results, Rhian Huxtable (CCXP), CX Director at insight6, said:
“The 2026 result has been another outstanding outcome for the Bishop Fleming Academies Audit Team. A Net Promoter Score of +79 means that 99% of respondents would recommend the service experience provided – an industry‑leading score and one the team should be very proud of.”
We are dedicated to delivering exceptional client service that not only meets but consistently exceeds expectations.
We use these insights to continuously refine how our audits are planned, communicated and delivered - focusing on greater clarity, predictability and a more collaborative, partnership-led approach beyond the year-end process.
Kevin Connor, Audit Partner and Head of Academies at Bishop Fleming, said:
“Client feedback is central to how we shape our Academies audit service. The further improvements reflected in this year’s results are a direct response to what Trusts told us mattered most, and we’re now finalising a refreshed set of commitments to build on that progress.”
We will provide a clear activity plan and introduce you to your audit team upfront, so you know what to expect and who you’re working with before the audit begins.
We will update you if agreed timelines become challenging to deliver and respond to your questions within one working day, so you’re never left uncertain or waiting.
We will proactively share our market-leading sector insights and expertise throughout the year, helping you stay informed and make better decisions.
We will ensure our team is fully briefed and trained in advance, enabling a smooth, efficient audit process that minimises disruption to your Trust.
To learn more about how Bishop Fleming works with Trusts, or to speak to the team, visit our Education page or get in touch with one of our specialists.
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